The Fives Downtown Hotel & Residences, Curio Collection By Hilton Playa del Carmen, Playa del Carmen
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Key details
About the Hotel
Avenida 10 Calle 2,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
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Choose your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Deluxe King Room
Max:
2 persons
390 sq. feet
Bed options:
1 King Size Bed
Heating
Air conditioning
room details
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One-Bedroom King Suite
Max:
4 persons
540 sq. feet
Bed options:
1 King Size Bed
Heating
Balcony
room details
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Junior Suite
Max:
4 persons
540 sq. feet
Bed options:
1 King Size Bed
Heating
Air conditioning
room details
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Price and Room Availability
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Getting around
Comprehensive guide to transport options for seamless travel
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
General
- No smoking on site
- Wi-Fi
- Paid parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- Pets allowed
- 24-hour security
- Baggage storage
- Elevator
- Currency exchange
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
- Key access
Sports & Fitness
- Fitness center
Services
- Paid airport shuttle
- Valet parking
- Car rental
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Welcome drink
- Happy hour
Dining
- In-room breakfast
- Restaurant
- Bar/ Lounge area
- Dinner
- Special diet menus
Business
- Meeting/ Banquet facilities
Children
- Children's menu
Spa & Leisure
- Infinity pool
- Rooftop pool
- Beach umbrellas
- Sun loungers
- Sun terrace
- Spa & wellness center
- Solarium
- Steam room
- Body scrub
- Facial
- Treatment room
- Body wraps
- Back massage
- Head massage
- Full body massage
- Foot massage
- Pool with view
Room features
- Air conditioning
- Soundproofed rooms
- Sitting area
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
Media
- Flat-screen TV
Room decor
- Curtains
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Location
Avenida 10 Calle 2,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
Map view
Avenida 10 Calle 2,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
City landmarks
Mall
Quinta Alegria Shopping Mall
3100 ft
Zona Arqueologica Playa del Carmen
2300 ft
Museums
3D Museum of Wonders
3300 ft
Church
Nuestra Senora del Carmen Catholic Church
3300 ft
Avenue With 14 Street 5a Downtown
Corazon de Mexico
2600 ft
Calle 16 Entre 5ta Avenid y 10 Avenida a un lado del centro comercial Quinta Alegría
Arte en Playa
2700 ft
Av Constituyentes esquina 5ta esquina 5ta Avenida
Ambarte
3000 ft
Beach
Playacar
3100 ft
Gallery
Riviera Art Gallery
3200 ft
Aquarium
Aquarium Beach
2500 ft
Gallery
La Galeria de Playa Art Gallery
4000 ft
Avenida entre 24 y 34 calles 5a
Caminarte
4000 ft
Beach
Kool Beach Club
1.0
mi
Beach
Mamita's Beach Club
1.2
mi
Nearby
152 Calle Quinta Avenida
Quinta Avenida
1800 ft
Museums
Museo Frida Kahlo Playa Del Carmen
1200 ft
Av. Benito Juárez
Los Fundadores Park
1100 ft
Night club
Coco Bongo
1900 ft
5th Avenue 4th and 6th Streets
Sun Jaguar
600 ft
5ta Avenida
Galeria de Arte 5ta Avenida
400 ft
Ave Benito Juarez 109 between 5a y 10a Ave
La Sirena's Fine Mexican Handcrafts
700 ft
Avenida 5ta Entre 6 y8
Gaston Charo Art Gallery Playa del Carmen
1000 ft
Beach
INTI Beach
1300 ft
Mall
Paseo del Carmen Shopping Mall
900 ft
Spa Center
Ferry Cozumel
1000 ft
15 Avenida Nte
Parque, Portal Maya
500 ft
Night club
Club 01
1200 ft
Casinos
Grand Riviera Casino
1600 ft
Av Benito Juárez 251
Portal Maya
1200 ft
Night club
Salon Salsanera
1800 ft
Restaurants
Carboncitos
700 ft
4th Street Between 5th and 10th Avenues
Mercatto Italian Cuisine
100 ft
Av. 10 Nte con Calle 2 Col. Centro The Fives Downtown Hotel
Marley Coffee Playa del Carmen
100 ft
10 Avenida Nte. esq. Calle 2 Nte The Fives Downtown Hotel
Fives Rooftop
100 ft
Av. 10 Nte con Calle 2 Col. Centro The Fives Downtown Hotel
Romeo Trattoria Pizzeria
600 ft
Calle 4 Nte 150 Between 10 and 15 Avenida
Karen's Restaurant
600 ft
5ta. Avenida Between Streets 2 & 4 North
Mr. Chile
400 ft
Calle 10 corner 10th Avenue
La Taberna
400 ft
Avenida 10 Calle 4. Lte 8
Gallo's Pizza & Pasta
500 ft
5ta Avenida Con Calle 2
Reviews and Ratings
Reviews from guests about their experience.
64%
loved their spa retreat and can’t wait to return.
6.4/10
Nice
Rooms
6.6
Location
9.0
Service
5.8
Dining
6.2
George
United States of America,
March
2025
5.8/10
My stay at The Fives Downtown Hotel had its ups and downs. The rooftop pool was amazing, and the location was perfect, just a block from 5th Avenue. However, I faced some issues with customer service and inconsistent experiences regarding the all-inclusive dining options. Overall, the staff's warm demeanor made a difference, but there were definitely areas that need improvement. 🤷♂️🌴
Rooms
6.0
The room I had was disappointing, with issues like a moldy smell and uncomfortable bedding. A more thorough check before my arrival would have helped. Thankfully, my family enjoyed their larger suite later on.
Service
5.0
While some staff were fantastic and genuinely caring, the front desk could improve their customer service skills. I encountered rudeness that left me frustrated.
Location
9.0
The hotel is situated perfectly just a block away from the bustling 5th Avenue, making it convenient for dining and entertainment. This is definitely a highlight of my stay.
Dining
5.0
The breakfast options were quite limited, with additional charges for popular items. The dining experience didn’t live up to the all-inclusive promise, as some items weren’t included.
Facilities
7.0
The rooftop pool was a highlight, although it often felt crowded due to day pass guests, and towels were hard to come by at times. The facilities need to better accommodate hotel guests.
Daniel
United States of America,
February
2025
5.8/10
I had a good time at The Fives Downtown Hotel, thanks to its clean facilities and friendly staff. but some aspects left room for improvement. The rooftop deck was often crowded due to day pass holders, and service at times felt a bit stretched. Overall, it’s a great location for a vacation.
Rooms
8.0
My room was spacious, clean, and well-designed with a nice shower. though the pillows weren't very comfortable. I appreciated the kitchenette, but it was lacking basic utensils.
Service
7.0
The staff was generally welcoming and friendly, particularly at the rooftop bar. but there were a few instances where requests took longer than expected. I noticed the front desk was often busy and hard to reach.
Location
9.0
The hotel's location is fantastic—just two blocks from the beach and off 5th Avenue, which made it easy to explore nearby restaurants and shops.
Dining
6.0
Breakfast was okay, but a self-service option would have been more efficient. Lunch by the pool was enjoyable, though drinks felt a bit overpriced.
Facilities
7.0
The rooftop pool area is beautiful and relaxing, but during my stay, it was often crowded and fewer sun loungers were available than expected.
Philip
United States of America,
February
2025
7.0/10
My stay at The Fives Downtown Hotel had its ups and downs. The location is fantastic, close to everything I wanted, especially the beach and 5th Avenue. However, the initial room I was given was dark and uncomfortable, though the hotel did manage to move me to a better suite after a couple of days. The breakfast choices were quite limited, and the staff's ability to assist with activities was lacking. Overall, it was not the luxury experience I expected for a five-star stay.
Rooms
5.0
My room started off poorly, with a small window and an uncomfortable bed. However, once I was moved to a different suite, everything improved significantly. The new room was much more in line with what I'd hoped for.
Service
5.0
While some staff were friendly, I found overall assistance lacking, particularly with booking activities. It felt like they couldn't quite help beyond their intention to push sister properties for timeshares.
Location
9.0
The hotel’s location is excellent, just a couple of blocks from the beach and right near the vibrant 5th Avenue. It was perfect for accessing restaurants and nightlife, making it easy to explore Playa del Carmen.
Dining
5.0
Breakfast left a lot to be desired, given the limited options available. The breakfast menu didn’t offer much variety, which was disappointing, especially for a place promoting itself as a luxury destination.
Facilities
6.0
The rooftop pool is definitely a highlight, although it felt inconvenient that it was sometimes crowded with day pass guests. There also seemed to be issues with availability of towels during peak hours.
Eric
United States of America,
February
2025
7.2/10
I had a great stay at The Fives Downtown Hotel & Residences. The location is fantastic, just a couple of blocks from the beach and close to shops and restaurants. The rooftop pool has stunning ocean views, and the service was generally attentive and friendly. However, I did experience some minor issues with the shower design and a wait for beach towels in the morning.
Rooms
8.0
My room was modern and clean with a comfortable bed, but I noticed that both rooms I tried had water leaking from the shower onto the bathroom floor.
Service
7.0
Overall, the staff was pleasant and accommodating. I appreciated the help from Adrian, who arranged a taxi for us and recommended local spots. However, some areas felt a bit pushy regarding offers.
Location
10.0
The hotel's location is perfect, just one block from 5th Avenue and within easy walking distance to the beach and various dining options.
Dining
8.0
I enjoyed brunch at the rooftop restaurant, especially the bottomless mimosas. While the food was delicious, I felt there could be more healthy options available.
Facilities
9.0
The rooftop pool area was absolutely a highlight, with amazing views and comfortable loungers, but I encountered some noise issues from above at night.
Bill
United States of America,
November
2024
6.4/10
I had a mix of experiences during my stay at The Fives Downtown Hotel. The rooftop pool was definitely a highlight, providing a great view and a relaxing atmosphere. However, I did face some issues with the service and room quality that could dampen the overall experience. While the location was superb, being just a block from Fifth Avenue, I felt the value for money could have been better considering the shortcomings.
Rooms
6.0
The room I stayed in was quite spacious and modern, but I encountered some issues with cleanliness and the view was less than desirable. The musty smell in the lobby was off-putting, and some rooms face an interior courtyard which lacks natural light.
Service
5.0
I found the staff to be professional and welcoming, but there were moments when the service fell short. For example, I had issues resolving a room switch that was promised upon my return, leading to frustration. Overall, while there were friendly employees, the service experience could use some improvement.
Location
8.0
The hotel's location was fantastic, just a block from the famous Fifth Avenue and close to several restaurants and shops. It's extremely walkable, which I really appreciated. However, the surrounding area did feel a bit off at times.
Dining
7.0
Dining at the hotel had its perks; breakfast was good but not as extensive as I expected. There were several choices available, but I found it quite simple and lacking in variety. It served its purpose, but I hoped for more.
Facilities
6.0
The rooftop pool was a gem, but I noticed that too many day passes were sold, which made it crowded. Additionally, there was an issue with the elevator during my stay. Overall, the facilities were decent, but better management could enhance the experience.
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