What is the check-in and check-out policy at The Fives Downtown Hotel & Residences, Curio Collection By Hilton?
Check-in is at 15:00 and check-out is at 12:00.
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The Fives Downtown Hotel & Residences, Curio Collection By Hilton, Playa del Carmen
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Key details
About the Hotel
Avenida 10 Norte Con Calle 2 Norte,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
- Steps from the beach
Perfect
8.0
7.8
3.3
4.6
Loved by guests
"Top Location with Rooftop Pool,Bar and Restaurant and georgeous view, very Nice Room, got a Upgrade, absolutly worth to stay!"
"The rooftop infinity pool and the food/drink service up there is incredible and where I parked myself for the majority of the stay."
"From our beautiful and spacious two-bedroom suite to the stunning views from the rooftop infinity pool, to the warm service we received from the staff - we loved it all."
The Fives Downtown Hotel & Residences, Curio Collection By Hilton is a 4-star Playa del Carmen hotel featuring spacious residences and a vibrant culinary scene with an array of restaurants. Guests can enjoy the rooftop pool, wellness programs, and direct access to downtown attractions.
Rooms & Amenities
Rooms at The Fives Downtown Hotel & Residences come in one to three-bedroom
Dining Options
Dining options include the bustling open kitchen atmosphere of
Leisure & Wellness
Leisure features include an expansive
Business & Transportation
For events, The Fives Downtown Hotel & Residences offers
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Choose your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Deluxe Room Tow Double Beds Courtyard View
2 persons
36 m²
2 Double beds
Courtyard view
Shower
Air conditioning
room details
One-Bedroom King Suite Partial Ocean View
2 persons
50 m²
1 King-size bed
Partial View
Shower
Heating
room details
One-Bedroom King Suite Terrace
2 persons
50 m²
1 King-size bed
Shower
Heating
room details
Deluxe King Room
2 persons
36 m²
1 King-size bed
Shower
Heating
room details
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Price and Room Availability
Check availability and prices for your dates now!
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
General
- No smoking on site
- Free Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- Pets allowed
- 24-hour security
- Luggage storage
- Lift
- Currency exchange
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
- Key access
Sports & Fitness
- Fitness centre
Services
- Paid airport shuttle
- Valet parking
- Car hire
- Laundry
- Tours/Ticket assistance
- Welcome drink
- Happy hour
Dining
- In-room breakfast
- Restaurant
- Bar/ Lounge area
- Dinner
- Special diet menus
Business
- Meeting/ Banquet facilities
Children
- Children's menu
Spa & Leisure
- Infinity pool
- Rooftop pool
- Beach umbrellas
- Sun loungers
- Sun terrace
- Spa & wellness centre
- Solarium
- Steam room
- Body scrub
- Facial
- Treatment room
- Body wraps
- Back massage
- Head massage
- Full body massage
- Foot massage
- Pool with view
Room features
- Wi-Fi in rooms
- Air conditioning
- Mini-bar
- Soundproofed rooms
- Sitting area
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
Media
- Flat-screen TV
- Direct dial telephone
- AM/FM alarm clock
Room decor
- Curtains
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Dining Onsite
Indulge in a delightful culinary experience at The Fives Downtown Hotel & Residences, Curio Collection By Hilton, featuring a variety of exceptional dining venues that cater to every taste. From Italian comforts to Mediterranean delicacies and rooftop views, each restaurant promises unique flavors and inviting atmospheres, perfect for families or romantic dinners.
MERCATTO
Italian
Ambiance
Family-friendly
Key Offerings
Savor house-made specialties like Tagliatta de Polla and Ossobuco de Cordero, served family-style. The open kitchen atmosphere invites diners to witness culinary craftsmanship.
Reservation
no
Daily from 07:00 - 11:30
ROOFTOP 5
International
Ambiance
Family-friendly, Modern
Key Offerings
Enjoy a casual brunch or lunch with international flavors, accompanied by stunning views of the city skyline, ideal for sun-soaked afternoons.
Reservation
no
Daily from 12:00 - 16:00
LOLA
Mediterranean
Ambiance
Family-friendly, Romantic
Key Offerings
Experience a romantic dinner setting with an array of Mediterranean dishes. Ideal for sunset dining and intimate gatherings under the stars.
Reservation
yes
Daily from 18:00 - 22:00
Location
Avenida 10 Norte Con Calle 2 Norte,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
Map view
Avenida 10 Norte Con Calle 2 Norte,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
City landmarks
Mall
Quinta Alegria Shopping Mall
930 m
Landmark
Zona Arqueologica Playa del Carmen
680 m
Museum
3D Museum of Wonders
980 m
Church
Nuestra Senora del Carmen Catholic Church
980 m
Landmark
Corazon de Mexico
790 m
Landmark
Arte en Playa
800 m
Landmark
Ambarte
890 m
Beach
Playacar
920 m
Gallery
Riviera Art Gallery
970 m
Aquarium
Aquarium Beach
760 m
Gallery
La Galeria de Playa Art Gallery
1.2
km
Landmark
Caminarte
1.2
km
Beach
Kool Beach Club
1.7
km
Beach
Mamita's Beach Club
1.9
km
Nearby
152 Calle Quinta Avenida
Quinta Avenida
540 m
Museum
Museo Frida Kahlo Playa Del Carmen
360 m
Av. Benito Juárez
Los Fundadores Park
310 m
Night club
Coco Bongo
560 m
5th Avenue 4th and 6th Streets
Sun Jaguar
160 m
5ta Avenida
Galeria de Arte 5ta Avenida
120 m
Ave Benito Juarez 109 between 5a y 10a Ave
La Sirena's Fine Mexican Handcrafts
200 m
Avenida 5ta Entre 6 y8
Gaston Charo Art Gallery Playa del Carmen
290 m
Beach
INTI Beach
390 m
Mall
Paseo del Carmen Shopping Mall
270 m
Spa Centre
Ferry Cozumel
280 m
15 Avenida Nte
Parque, Portal Maya
150 m
Night club
Club 01
340 m
Casino
Grand Riviera Casino
460 m
Av Benito Juárez 251
Portal Maya
350 m
Night club
Salon Salsanera
540 m
Restaurants
Carboncitos
200 m
4th Street Between 5th and 10th Avenues
Mercatto Italian Cuisine
30 m
Av. 10 Nte con Calle 2 Col. Centro The Fives Downtown Hotel
Marley Coffee Playa del Carmen
20 m
10 Avenida Nte. esq. Calle 2 Nte The Fives Downtown Hotel
Fives Rooftop
10 m
Av. 10 Nte con Calle 2 Col. Centro The Fives Downtown Hotel
Romeo Trattoria Pizzeria
170 m
Calle 4 Nte 150 Between 10 and 15 Avenida
Karen's Restaurant
170 m
5ta. Avenida Between Streets 2 & 4 North
Mr. Chile
100 m
Calle 10 corner 10th Avenue
La Taberna
120 m
Avenida 10 Calle 4. Lte 8
Gallo's Pizza & Pasta
130 m
5ta Avenida Con Calle 2
Explore Playa del Carmen
Local Highlights
Zona Arqueologica Playa del Carmen
10-minute walk
Ancient Mayan ruins offering insight into the region's history. A must-visit for history enthusiasts.
3D Museum of Wonders
12-minute walk
Interactive exhibits featuring optical illusions. Great for all ages, perfect for fun photo opportunities.
Quinta Avenida
7-minute walk
Vibrant shopping strip lined with boutiques, cafes, and local art. Ideal for a leisurely stroll and shopping.
Nuestra Senora del Carmen Catholic Church
12-minute walk
Beautiful church known for its architecture and calming atmosphere. A peaceful stop for reflection.
Coco Bongo
7-minute walk
Famous nightclub offering spectacular shows with live music and entertainment. Perfect for a fun night out.
Fives Rooftop
1-minute walk
Upscale rooftop bar with stunning views and crafted cocktails. Perfect for evenings with a sunset backdrop.
Carboncitos
3-minute walk
Casual dining spot specializing in Mexican fare. Known for its flavorful dishes and friendly atmosphere.
Mercatto Italian Cuisine
1-minute walk
Charming Italian restaurant serving homemade pasta and pizzas. Great for family meals or romantic dinners.
Marley Coffee Playa del Carmen
1-minute walk
Cozy café offering live music events and a relaxed vibe. Perfect for enjoying coffee in a lively atmosphere.
Aquarium Beach
10-minute walk
Beachfront venue with live music and entertainment. A great spot for all ages, especially during sunset.
Getting around
Reviews and Ratings
Reviews from guests about their experience.
George
United States,
March
2025
5.8/10
My stay at The Fives Downtown Hotel had its ups and downs. The rooftop pool was amazing, and the location was perfect, just a block from 5th Avenue. However, I faced some issues with customer service and inconsistent experiences regarding the all-inclusive dining options. Overall, the staff's warm demeanor made a difference, but there were definitely areas that need improvement. 🤷♂️🌴
Rooms
6.0
The room I had was disappointing, with issues like a moldy smell and uncomfortable bedding. A more thorough check before my arrival would have helped. Thankfully, my family enjoyed their larger suite later on.
Service
5.0
While some staff were fantastic and genuinely caring, the front desk could improve their customer service skills. I encountered rudeness that left me frustrated.
Location
9.0
The hotel is situated perfectly just a block away from the bustling 5th Avenue, making it convenient for dining and entertainment. This is definitely a highlight of my stay.
Dining
5.0
The breakfast options were quite limited, with additional charges for popular items. The dining experience didn't live up to the all-inclusive promise, as some items weren't included.
Facilities
7.0
The rooftop pool was a highlight, although it often felt crowded due to day pass guests, and towels were hard to come by at times. The facilities need to better accommodate hotel guests.
Daniel
United States,
February
2025
5.8/10
I had a good time at The Fives Downtown Hotel, thanks to its clean facilities and friendly staff. but some aspects left room for improvement. The rooftop deck was often crowded due to day pass holders, and service at times felt a bit stretched. Overall, it's a great location for a vacation.
Rooms
8.0
My room was spacious, clean, and well-designed with a nice shower. though the pillows weren't very comfortable. I appreciated the kitchenette, but it was lacking basic utensils.
Service
7.0
The staff was generally welcoming and friendly, particularly at the rooftop bar. but there were a few instances where requests took longer than expected. I noticed the front desk was often busy and hard to reach.
Location
9.0
The hotel's location is fantastic-just two blocks from the beach and off 5th Avenue, which made it easy to explore nearby restaurants and shops.
Dining
6.0
Breakfast was okay, but a self-service option would have been more efficient. Lunch by the pool was enjoyable, though drinks felt a bit overpriced.
Facilities
7.0
The rooftop pool area is beautiful and relaxing, but during my stay, it was often crowded and fewer sun loungers were available than expected.
Philip
United States,
February
2025
7.0/10
My stay at The Fives Downtown Hotel had its ups and downs. The location is fantastic, close to everything I wanted, especially the beach and 5th Avenue. However, the initial room I was given was dark and uncomfortable, though the hotel did manage to move me to a better suite after a couple of days. The breakfast choices were quite limited, and the staff's ability to assist with activities was lacking. Overall, it was not the luxury experience I expected for a five-star stay.
Rooms
5.0
My room started off poorly, with a small window and an uncomfortable bed. However, once I was moved to a different suite, everything improved significantly. The new room was much more in line with what I'd hoped for.
Service
5.0
While some staff were friendly, I found overall assistance lacking, particularly with booking activities. It felt like they couldn't quite help beyond their intention to push sister properties for timeshares.
Location
9.0
The hotel's location is excellent, just a couple of blocks from the beach and right near the vibrant 5th Avenue. It was perfect for accessing restaurants and nightlife, making it easy to explore Playa del Carmen.
Dining
5.0
Breakfast left a lot to be desired, given the limited options available. The breakfast menu didn't offer much variety, which was disappointing, especially for a place promoting itself as a luxury destination.
Facilities
6.0
The rooftop pool is definitely a highlight, although it felt inconvenient that it was sometimes crowded with day pass guests. There also seemed to be issues with availability of towels during peak hours.
Eric
United States,
February
2025
7.2/10
I had a great stay at The Fives Downtown Hotel & Residences. The location is fantastic, just a couple of blocks from the beach and close to shops and restaurants. The rooftop pool has stunning ocean views, and the service was generally attentive and friendly. However, I did experience some minor issues with the shower design and a wait for beach towels in the morning.
Rooms
8.0
My room was modern and clean with a comfortable bed, but I noticed that both rooms I tried had water leaking from the shower onto the bathroom floor.
Service
7.0
Overall, the staff was pleasant and accommodating. I appreciated the help from Adrian, who arranged a taxi for us and recommended local spots. However, some areas felt a bit pushy regarding offers.
Location
10.0
The hotel's location is perfect, just one block from 5th Avenue and within easy walking distance to the beach and various dining options.
Dining
8.0
I enjoyed brunch at the rooftop restaurant, especially the bottomless mimosas. While the food was delicious, I felt there could be more healthy options available.
Facilities
9.0
The rooftop pool area was absolutely a highlight, with amazing views and comfortable loungers, but I encountered some noise issues from above at night.
Bill
United States,
November
2024
6.4/10
I had a mix of experiences during my stay at The Fives Downtown Hotel. The rooftop pool was definitely a highlight, providing a great view and a relaxing atmosphere. However, I did face some issues with the service and room quality that could dampen the overall experience. While the location was superb, being just a block from Fifth Avenue, I felt the value for money could have been better considering the shortcomings.
Rooms
6.0
The room I stayed in was quite spacious and modern, but I encountered some issues with cleanliness and the view was less than desirable. The musty smell in the lobby was off-putting, and some rooms face an interior courtyard which lacks natural light.
Service
5.0
I found the staff to be professional and welcoming, but there were moments when the service fell short. For example, I had issues resolving a room switch that was promised upon my return, leading to frustration. Overall, while there were friendly employees, the service experience could use some improvement.
Location
8.0
The hotel's location was fantastic, just a block from the famous Fifth Avenue and close to several restaurants and shops. It's extremely walkable, which I really appreciated. However, the surrounding area did feel a bit off at times.
Dining
7.0
Dining at the hotel had its perks; breakfast was good but not as extensive as I expected. There were several choices available, but I found it quite simple and lacking in variety. It served its purpose, but I hoped for more.
Facilities
6.0
The rooftop pool was a gem, but I noticed that too many day passes were sold, which made it crowded. Additionally, there was an issue with the elevator during my stay. Overall, the facilities were decent, but better management could enhance the experience.
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible at a location nearby (reservation might be needed) at USD 20 per day.
Internet
is available in for free.
Breakfast
You can start your day with a full breakfast, which costs US$20 per person per day.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are allowed on request.
Number of floors:
7
Number of rooms:
131
Former name
the fives downtown hotel and residences
FAQs
About The Fives Downtown Hotel & Residences, Curio Collection By Hilton
What is the distance of The Fives Downtown Hotel & Residences, Curio Collection By Hilton from Cozumel International Airport?
The hotel is located 33 km from Cozumel International Airport.
What nearby attractions are close to The Fives Downtown Hotel & Residences, Curio Collection By Hilton?
Popular attractions near the hotel include Playa del Carmen Maritime Terminal (1 km) and the Disabled-friendly beach (1 km).
What dining options are available at The Fives Downtown Hotel & Residences, Curio Collection By Hilton?
The hotel features three on-site restaurants serving Mediterranean and international dishes.
Does The Fives Downtown Hotel & Residences, Curio Collection By Hilton provide airport shuttle services?
The hotel offers a paid airport shuttle service for guests.
Is there a swimming pool at The Fives Downtown Hotel & Residences, Curio Collection By Hilton?
The hotel features an infinity rooftop pool with stunning views.
What room amenities are available at The Fives Downtown Hotel & Residences, Curio Collection By Hilton?
Rooms include air conditioning, a flat-screen TV, free Wi-Fi, and a mini-bar.
What fitness facilities are available at The Fives Downtown Hotel & Residences, Curio Collection By Hilton?
Guests have access to a fitness center and wellness programs, including spa services.
What nearby restaurants are available within walking distance of The Fives Downtown Hotel & Residences, Curio Collection By Hilton?
Nearby restaurants include Marley Coffee Playa del Carmen, La Pampa, and Karen's Restaurant, all within 0.5 km.
What is the parking situation at The Fives Downtown Hotel & Residences, Curio Collection By Hilton?
Private parking is available nearby for a fee of 20 USD per day, and reservation is required.
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